Refund & Cancellation Policy

At PlanetsXP, we are committed to providing robust, reliable, and transparent API services. Because our product is a digital infrastructure service that provides immediate access to proprietary calculations, computing resources, and data, we maintain a strict policy regarding billing and refunds.

1. The Free Sandbox Rule

To ensure that PlanetsXP is the right fit for your application, we provide a Free Sandbox tier to all registered developers. We strongly encourage you to utilize this free tier to:

• Test API endpoints, response structures, and JSON payloads.
• Verify the accuracy of astrological calculations for your specific use cases.
• Ensure compatibility with your application's programming language and architecture.

By upgrading to a paid tier (such as Developer Pro or Business Scale), you acknowledge that you have tested the API in the Sandbox and are satisfied with its capabilities. We do not offer refunds to users who upgrade without testing the service first.

2. No Refunds on Subscriptions

Once you purchase a Monthly or Annual subscription, your payment method is charged immediately, and your API rate limits and token allowances are instantly provisioned.

• No Prorated Refunds: We do not offer prorated refunds for mid-cycle cancellations. If you cancel your subscription on the 10th day of a 30-day billing cycle, you will not receive a refund for the remaining 20 days.
• Annual Plans: Annual plans are offered at a significant discount. If you cancel an annual plan prior to its expiration, you are not entitled to a refund for the remaining months.

3. No Refunds on Overage Charges

PlanetsXP APIs are metered. If your application exceeds the allotted monthly API requests or AI tokens provided by your base plan, you will automatically incur overage charges (e.g., $0.001 per additional API call).

Overage charges are strictly non-refundable. These charges represent actual server compute power, bandwidth, and edge-caching resources that your application has already consumed.

It is your sole responsibility as a developer to monitor your API usage via your dashboard, implement caching in your own application to reduce redundant calls, and secure your API keys to prevent unauthorized usage by third parties.

4. Subscription Cancellations

You may cancel your subscription at any time directly from the billing section of your developer dashboard.

When you cancel:

• Your account will not be billed at the next renewal date.
• You will continue to have full access to your paid tier limits until the end of your current paid billing cycle.
• At the end of the cycle, your account will be automatically downgraded to the Free Sandbox tier.

5. Service Interruptions & SLA Credits

PlanetsXP strives for maximum uptime. However, if our services experience an outage, we do not issue cash refunds.

For users on our Business Scale or Enterprise plans, prolonged outages that breach our Service Level Agreement (SLA) may entitle you to Service Credits applied to future billing cycles. Service credits cannot be exchanged for cash. Standard Pro and Free Sandbox tiers are provided on an "as-is" basis and are not eligible for SLA credits.

6. Account Termination

If PlanetsXP suspends or terminates your account due to a violation of our Terms & Conditions (including, but not limited to: API scraping, sharing credentials, bypassing rate limits, or reverse-engineering our services), you will immediately lose access to the API. No refund will be provided for any remaining time on your subscription.

7. Billing Errors

The only exception to our no-refund policy is in the event of a verifiable billing error caused by our payment system (e.g., you were charged twice for the same monthly invoice due to a system glitch).

If you believe a billing error has occurred, you must contact our billing support team at billing@planetsxp.com within seven (7) days of the charge appearing on your statement. We will investigate the issue and, if a glitch is confirmed, reverse the erroneous duplicate charge.

8. Contact Us

If you have any questions regarding your subscription, billing, or this Refund Policy, please contact us before upgrading to a paid plan:

Email: billing@planetsxp.com
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (IST)